If you need to return a stock (non-personalised) item then please email us on firstname.lastname@example.org clearly detailing the following information:
- Your name and daytime contact number or preferred email address
- Your original order number
- The product you are returning and the reason you wish to return it
We must be notified of returns within 8 working days after the day on which you received the product. A refund can only be issued when we have received the returned product and we recommend that you use a tracked delivery service for your peace of mind.
The address for returns is 13 Royal Crescent, Cheltenham, GLOS, GL50 3DA.
Personalised and bespoke items are non-cancellable and non-refundable.
As part of the design process of a personalised print you will normally be asked to sign off the design proof we send to you. Once we have started on your artwork, design time has been used and cancellations will only be possible in extreme circumstances and will carry a cancellation fee of up to 30% of the item cost for the time already spent. When the proof has been signed off and we have printed the item, no cancellation is available.
If the goods are damaged in transit, which unfortunately can happen, once we have photographic or physical evidence of the damage then we will replace the item, though, we will reserve the right to suspend this policy without prior notice.
Please see Terms and Conditions of Trade and Terms and Conditions of Use policies for further information.
Please be aware that distance selling regulations do not apply for items of a personalised nature.