Delivery

We create all our prints as they are ordered so it may take as long as 28 days for your item to reach you. If possible, we will try to get things sent out to you much earlier, usually within 5-7 days for unframed prints. If you have a date that you need something by, please let us know and we'll do our best to meet your requirements.

Standard delivery is free to all postcodes within mainland UK. Express delivery is available on selected products for an additional £5 per parcel. Please refer to the table below for a full range of services, including non-mainland UK and international delivery

 

ITEM

MAINLAND UK

HIGHLANDS AND ISLANDS

INTERNATIONAL

UNFRAMED PRINTS

Free standard delivery with Royal Mail

Free standard delivery with Royal Mail

International signed for delivery. Flat rate of £8

FRAMED PRINTS

Free courier delivery

Courier supplement payable. Postcode depending.

Not Available*

CANVAS

Free courier delivery

Courier supplement payable. Postcode depending.

Not Available**

HOMEWARE

Free standard delivery with Royal Mail

Free standard delivery with Royal Mail

International signed for delivery. Flat rate of £8

GREETINGS CARDS

Free standard delivery with Royal Mail

Free standard delivery with Royal Mail

Free standard delivery

 

*We currently do not offer international shipping on our framed prints. This is mostly an insurance issue due to the glass in the frame and potential damage. If you would like us to provide you with a quote for using a safety acrylic instead of glass, we can do. The customer would be responsible for booking an international delivery service to collect the framed print from us. We will pack it as securely as possible, but any damage sustained would be an issue between the customer and the courier company and Betsy Benn Limited will not be involved.

** Our stretched canvases are just too heavy and large to ship overseas. We have previously shipped unstretched canvases to overseas customers, rolled in a tube, with great success! Delivery can be calculated depending on location, so do get in touch if you would like to know more.

Unframed prints are wrapped in tissue paper, rolled and in a cardboard tube and are delivered by Royal Mail. The tubes do not fit through the letterbox, so if you are out at the time of delivery your postie may leave it with a neighbour or take it to the local collection office. You may not always get a calling card to inform you of this!

Tracking is available on request before sending and carries an additional supplement depending on the service used.

Framed prints are heavily bubble-wrapped and delivered by courier in our custom made cardboard boxes. They will usually be shipped with UK Mail on a trackable next day service.  For some remote locations or N.Ireland we will use MyHermes courier service which can take 3-6 days.

Canvases are sent in a specially constructed crate, lined with high density shipping foam to protect it from any knocks during transit. You will need a screw driver to undo the box, and the canvas is not wrapped in anything else so don’t open it in front of anyone that it is supposed to be a surprise for! Please only undo the lid. We will include a return courier note for the empty box, as we use them again. Please ensure that you tape this to the box and cover over the old address label to ensure it doesn’t just come straight back to you! Where possible, it is a good idea to get the courier to take away the empty box in the same journey as the delivery. They sometimes don’t like to wait around, so if they have to go, that’s fine, just let us know and we will rebook the collection for the following day. However, if you are standing by with a chocolate digestive and a smile, they are normally happy to wait while you sort out the box!

We’re really pleased with these boxes as it means that we can reuse 100% of the packaging that we have created time and time again, thus minimising our impact on landfill. Please help us by not removing any of the protective foam and return your box in the condition it was sent.

For all courier deliveries we’re unable to specify a time of delivery, but we can normally give a day!

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